CareBell
We are here to help, always.
24/7 Call Support
We are just a phone call away, round-the-clock.
One Touch Button
Single tap on mobile application to access help.
90 Secs Response
90 seconds call pick-up ensuring swift assistance.
About CareBell
CareBell is SG Assist’s 24/7 emergency monitoring service that gives your loved ones instant access to help when they need it most.
With just one tap on their phone, users can instantly connect to our 24/7 response team. CareBell is available as a mobile app for Android devices and as a convenient shortcut for iOS users.
Whether at home or on the go, your family members can get immediate assistance whenever an emergency occurs.
Why CareBell?
- Immediate Access to Help – CareBell allows seniors to connect instantly with our Call Agents at the press of a button, facilitating rapid medical assistance when needed.
- Promote Independence – With 24/7 monitoring, seniors can maintain their independence, knowing that help is readily available if they need it. This reassurance allows them to engage in daily activities with confidence.
Assurance for Families – gain assurance knowing that your loved ones have immediate access to 24/7 help in the event of emergency.
- Personalized Care – Whether it’s a medical emergency or a simple question, our trained Call Agents are here to help.
Location Awareness for Better Assistance – When connecting with our Call Agents, simply let them know if you are at home. If you are outside, providing your location helps ensure that help reaches you as quickly as possible.
About CareBell
CareBell is SG Assist 24/7 emergency monitoring service to ensure your loved ones have quick access to help in the event of emergencies.
CareBell includes a mobile application for Android, that allows user to dial into SG Assist 24/7 call centre at a touch of a button on their mobile phone. CareBell is also available to iOS user via shortcut.
Why CareBell?
About CareConnect
CareConnect is SG Assist 24/7 emergency monitoring service to ensure your loved ones have quick access to help in the event of emergencies.
CareConnect includes CareBell, a mobile application for Android, that allows user to dial into our call centre at a touch of a button on their mobile phone. CareConnect is available to IOS user via Shortcut app.
Benefits
- Immediate Access to Help – CareConnect allows seniors to connect instantly with our Call Agents at the press of a button, facilitating rapid medical assistance when needed.
- Promote Independence – With 24/7 monitoring, seniors can maintain their independence, knowing that help is readily available if they need it. This reassurance allows them to engage in daily activities with confidence.
- Peace of Mind for Families – gain peace of mind knowing that your loved ones have immediate access to 24×7 help, reducing your anxiety about their safety.
- Personalized Care – Whether it’s a medical emergency or a simple question, our trained Call Agents are here to help.
How to Set Up CareBell App
- Sign up for a CareBell account below. You can register for yourself or on behalf of your care recipient.
- Go to Google Play on your Android phone from https://play.google.com/store/apps/details?id=com.sgassist.carebell&hl=en
- Search for CareBell (by SG Assist).
- Download and install CareBell on your mobile phone.
- After installing CareBell, move CareBell icon to your home screen for easy access during emergency.
- When there is an emergency, press the CareBell icon to connect to our call centre
Please note that an activated CareBell account is required to connect to our Call Centre via the CareBell Android application. You will be notified by email once your CareBell account is activated.
- Sign up for a CareBell account below. You can register for yourself or on behalf of your care recipient.
- Click this link to get the Shortcut for “CareBell”: https://www.icloud.com/shortcuts/3a948a2ebda54d61968e450a4e16faad
- Select “Add shortcut” option
- Click the 3 dots icon for CareBell
- Select the CareBell option with “down arrow” on top of your screen
- Select “Add to Home Screen” and select “Add”
- Your shortcut is now added to your Home Screen! Tap on it anytime to quickly call CareConnect support line.
Please note that an activated CareBell account is required to connect to our Call Centre via the CareBell iOS shortcut.
Download the iOS set up guide here.
Please Note:
- We take pride in our 90 seconds call pick-up ensuring swift assistance for users when needed. However, in the case of an emergency that may require medical assistance, please call 995.
- No internet connection needed as our service is accessible with mobile access (mobile data) ensuring support wherever you are.
- CareBell mobile application is currently only available for Android phones except for Huawei phones (Huawei phone does not come with Google Play and CareBell is only available on Google Play). Please note that CareBell application may not support Android phones with non-standard form factor or outdated OS. For iOS users, you may set up CareConnect service via Shortcut.
- The service is available only if you can provide your current location details when contacting our Call Centre.
Our Partners
We work with our partners to provide you this exclusive service
Frequently Asked Questions
Discover the range of subscription options available and get answers to common questions about our 24/7 emergency response service.
Our 24/7 emergency monitoring service provides round-the-clock assistance, ensuring quick access to help in emergencies. To connect to our Call Centre, click on the CareBell Android application or the iOS CareBell shortcut.
To use our service, you must first sign up as a CareBell subscriber. Once your CareBell account is activated, you can connect to our call agent using the Android mobile app or the iOS shortcut.
We take pride in our 90 seconds call pick-up, ensuring swift assistance for users when they need it. However, in the case of an emergency that may require immediate medical assistance, please call 995.
When you connect with our call agent, please let them know if you are at home. If you are outside, kindly provide your location to our call agent.
To cancel your subscription, please contact our customer support team for assistance at carebell@sgassist.com. Alternatively, you can choose to let your subscription lapse without renewing.
You will receive a link to renew your subscription one (1) month prior to your subscription expiry date.
When you sign up, you have the option to register for yourself or on behalf of a care recipient. You can sign up for multiple care recipients, but please ensure that each one has a unique mobile phone number.
You must be a registered CareBell account user to access the 24/7 CareBell service. If you are not registered, clicking on the mobile application or shortcut will redirect you to our voicemail.
You only need mobile data to download CareBell app from Google Play. However you don’t need mobile data to use CareBell.
Yes, CareBell app uses your phone’s voice network to make emergency calls, so a SIM card with call capability is needed. This ensures a fast and reliable connection to our 24/7 call centre, even without internet.
Get answers to common questions about CareBell.
CareBell provides round-the-clock assistance, ensuring quick access to help in emergencies. Simply tap the CareBell app on your phone (Android) or use the CareBell shortcut (iOS) to instantly reach our call centre.
Getting started is simple:
– Sign up for a CareBell account and wait for activation (within 1 business day)
– Download the CareBell app on your phone
– Connect instantly by tapping the app – you’ll be connected directly to our call centre whenever you need help
Available on: Android app and iOS shortcut
We answer calls within 90 seconds to provide you with immediate support. We usually answer most calls within the first 30 seconds. We usually answer most calls within the first 30 seconds.
For life-threatening emergencies: Please call 995 for immediate medical assistance.
Our response team will ask for your location when you connect with them. Simply let them know:
– If you’re at home (they’ll have your registered home address)
– If you’re elsewhere, provide your current location or nearby landmarks
After you submit your registration, we’ll activate your account within 1 business day. You’ll receive an email confirmation once your account is ready.
Next steps:
- Download the Carebell app if you haven’t already
- Test your setup by making a test call through the app to ensure everything works properly
As your 12-month subscription comes to an end, we’ll send you a friendly reminder so you can decide if you’d like to continue enjoying the service. If you choose not to renew, no worries—your subscription will simply expire on its own. No action is required on your part.
Option 1: Contact customer support. Email us at carebell@sgassist.com and we’ll help you cancel immediately.
Option 2: Let it expire naturally. Simply don’t renew when your current subscription period ends, and it will automatically cancel.
We’ll send you a renewal link 1 month before your subscription expires. Simply click the link and follow the instructions to renew.
During registration, you can choose to:
– Sign up for yourself, or
– Sign up for someone you’re caring for
For multiple people:
– You can create accounts for several family members or loved ones, but each person needs their own unique mobile phone number.
Yes, you need a registered CareBell account to use the 24/7 service. Without an account, the app will redirect you to voicemail instead of connecting you to our support team.
To get started: Simply register for an account first, then you’ll have full access to all CareBell services.
You only need mobile data or WiFi to:
– Download the CareBell app from Google Play or the App Store
– Complete your initial registration
Once set up, CareBell works without mobile data or WiFi. The app connects directly through your phone’s cellular network, so you can use it anywhere you have phone signal.
Yes, you need a SIM card with calling capability. CareBell uses your phone’s voice network to connect you directly to our 24/7 support team, which ensures fast and reliable calls even without internet connection.