Supporting Others

Age Friendly Ambassador

Overview

Lead inclusive activities and build stronger, more connected senior communities.

1. What This Is

Age-Friendly Ambassadors are trained senior volunteers who organise inclusive social activities, promote cultural sensitivity, and enhance the wellbeing of their peers in Active Ageing Centres and eldercare facilities.
This programme equips seniors to lead — not just participate — in the community spaces that matter most to their generation.

2. What Ambassadors Learn
Plan & Run Social Activities

Volunteers learn how to design and facilitate inclusive social programmes for diverse senior groups — with attention to accessibility, safety, and meaningful engagement rather than passive participation.

Digital Skills for Active Ageing

Ambassadors build confidence in using everyday technology, enabling lifelong learning and helping their peers stay digitally connected.

Cultural Sensitivity & Inclusivity

Training emphasises Singapore’s multicultural context, equipping Ambassadors to engage seniors from different language, cultural, and religious backgrounds with awareness and respect.

Pathway to Specialist Roles

Graduates can progress to advanced training, opening doors to more specialised roles in Active Ageing Centres and eldercare settings — including microjob opportunities.

3. Who This Is For

This programme is open to:

  • Singapore residents or PRs aged 50 and above
  • Individuals who want to contribute actively to their community
  • Those interested in leading activities and engaging with other seniors

No prior experience is required — just a genuine interest in serving and connecting with others.

4. Programme Details

Training Duration:
2 days (8 hours per day)

Format:
In-person, group-based training sessions

Structure:

  • Interactive workshops
  • Practical activity design exercises
  • Peer collaboration and sharing

Cost:
Complimentary

5. What Happens Next

After completing the programme, participants may:

  • Be deployed as Age-Friendly Ambassadors in Active Ageing Centres or community settings
  • Organise and lead activities for seniors
  • Continue participating in peer communities such as Silver Sparks
  • Progress into more specialised volunteer roles or microjob opportunities
6. For Organisations

Social service agencies, Active Ageing Centres, and community organisations can host this training at their premises.

SG Assist provides:

  • Facilitators and trainers
  • Structured curriculum
  • Training materials and resources

Organisations provide:

  • Training venue
  • A minimum cohort of volunteers

The programme is fully subsidised, making it accessible at no cost to partner organisations.

7. Not Sure If This Is For You?

If you enjoy connecting with people, organising activities, and contributing to your community, this programme is a meaningful way to get started.
You don’t need prior experience — just the willingness to learn and participate.

What's Next?

Community Care Ambassadors

Overview

 Support isolated seniors through companionship, connection, and community presence.

1. What This Is

Community Care Ambassadors are trained volunteers who provide companionship and emotional support to isolated or homebound seniors — bridging the gap between loneliness and community, one visit at a time.
This programme focuses on building genuine human connection, recognising that social isolation is one of the most significant challenges facing seniors ageing in the community.

2. What Ambassadors Learn
Home Visit Protocol & Safety

Comprehensive training on how to conduct home visits safely and respectfully, including cultural sensitivity, professional conduct, and maintaining appropriate boundaries.

Companionship & Emotional Support

Volunteers learn how to provide meaningful companionship to isolated seniors — reducing loneliness and building trust over time.

Communication & Active Listening

Training equips Ambassadors with communication skills to engage effectively across different personalities, backgrounds, and emotional states.

Home Safety Awareness

Ambassadors are trained to identify common home hazards and flag concerns appropriately — helping improve safety without overstepping their role.

Pathway to Specialist Roles

Graduates can advance their training and move into more specialised roles, including pathways into the Care Agent microjob programme.

3. Who This Is For

This programme is suitable for:

  • Singapore residents or PRs aged 50 and above
  • Individuals who are patient, empathetic, and reliable
  • Those who are committed to supporting seniors consistently
  • Individuals interested in community care and social impact

No prior experience is required.

4. Programme Details

Training Duration:
2 days in-person soft skills training (8 hours per day)

Additional Training:
14 weeks of technical skills training (2 hours per week) in partnership with Repair Kopitiam

Class Size:
Minimum 20 participants

Cost:
Complimentary

5. What Happens Next

After completing the programme, participants may:

  • Be deployed to support isolated or homebound seniors
  • Provide companionship through structured visits or outreach
  • Continue contributing through community-based programmes
  • Progress into more specialised roles such as Care Agent (microjob pathway)
6. For Organisations

Community organisations and social service agencies can host this training at their premises.

SG Assist provides:

  • Facilitators and training curriculum
  • Programme structure and materials

Organisations provide:

  • Venue for training
  • Volunteer cohort

The programme is fully subsidised and can be implemented at no cost to partners.

7. Not Sure If This Is For You?

If you are someone who enjoys spending time with others and making a difference through simple, meaningful interactions, this programme offers a way to contribute directly to your community.
You don’t need specialised skills — just consistency, empathy, and willingness to connect.

What's Next?

Caregiving Navigator Training

Overview

Support caregivers through empathy, practical knowledge, and community-based guidance.

1. What This Is

Caregiving Navigators are compassionate trained volunteers who guide caregivers through Singapore’s complex healthcare and social service landscape — offering empathy, practical resources, and real-world support to families who often feel overwhelmed and alone.
This training programme equips seniors with the skills and knowledge to support caregivers meaningfully within their communities.

2. What Navigators Learn
Empathetic Listening Skills

Navigators are trained to be present and non-judgmental listeners — creating a safe space where caregivers feel heard and supported before any practical guidance begins.

Navigating Healthcare Systems

Participants gain practical knowledge of Singapore’s healthcare and social service landscape, including subsidies, referral pathways, and available community resources.

Caregiver Well-Being Support

Training addresses the emotional aspects of caregiving, equipping Navigators to recognise caregiver stress and burnout, and provide appropriate support.


Caregiver-Friendly Community

Navigators are trained alongside grassroots and community partners, ensuring that support is locally relevant and embedded within the communities they serve.

3. Who This Is For

This programme is suitable for:

  • Singapore residents or PRs aged 50 and above
  • Individuals with personal caregiving experience (as a caregiver, care recipient, or family member)
  • Those interested in supporting caregivers in their community
  • Individuals who are empathetic, patient, and willing to listen

No prior experience is required.

4. Programme Details

Training Duration:
2 days (8 hours per day)

Format:
In-person training sessions

Structure:

  • Case-based discussions on caregiving scenarios
  • Roleplay exercises to build communication confidence
  • Practical guidance on navigating care systems

Cost:
Complimentary

5. What Happens Next

After completing the programme, participants may:

  • Support caregivers within community settings
  • Be deployed through partner organisations
  • Progress into the Caregiving Navigator microjob role
  • Continue building experience within SG Assist programmes
6. For Organisations

Social service agencies and community organisations can host this training at their premises.

SG Assist provides:

  • Facilitators and training curriculum
  • Programme structure and materials

Organisations provide:

  • Venue for training
  • Volunteer cohort

The programme is fully subsidised and can be implemented at no cost to partners.

7. Not Sure If This Is For You?

If you have caregiving experience and want to support others on a similar journey, this programme provides a structured and meaningful way to contribute.
You don’t need professional qualifications — your lived experience is what matters most.

What's Next?

Intergenerational Reminiscence Facilitator

Overview

Lead meaningful conversations that connect seniors and youth through shared stories and lived experiences.

1. What This Is

An Intergenerational Reminiscence Facilitator is a trained senior who leads structured reminiscence sessions that bring seniors and youth together — creating genuine connection through shared stories, cultural exchange, and mutual discovery.
This role is part of SG Assist’s Intergenerational Learning Programme (ILP).
It recognises seniors for what they truly are: cultural stewards, living archives, and knowledge-holders whose stories deserve to be heard — and whose presence can shape how younger generations understand ageing, resilience, and life experiences.

2. What Facilitators Do

Reminiscence Facilitators guide meaningful, structured sessions, including:

  • Facilitating reminiscence sessions using the Come! Let’s Chat toolkit or SG Assist’s thematic guides
  • Creating a safe, warm environment for seniors and youth to share openly
  • Guiding conversations through prompts, memory cues, and group activities
  • Encouraging participation across different generations
  • Supporting reflection and group connection at the end of each session
3. Who This Role Is For

This role is suitable for seniors who:

  • Enjoy storytelling and meaningful conversations
  • Are comfortable engaging with both seniors and youth
  • Have a natural warmth and ability to connect with people
  • Are interested in bridging generational gaps

No prior facilitation experience is required — just a willingness to learn and engage.

4. Training

Facilitators receive structured training in:

  • Reminiscence methodology
  • Use of the Come! Let’s Chat toolkit (developed by SUSS)
  • Facilitation skills for mixed-generation groups
  • Managing group dynamics and guiding conversations
  • Cultural sensitivity and inclusivity in a multi-ethnic context
5. Programme Details

Training Duration:
Training programmes structured over the course of a few months (duration varies by session format)

Format:

  • Facilitated workshops
  • Practice-based learning sessions
  • Guided facilitation exercises

Recognition:

  • Certificate of participation upon completion
  • Opportunity to facilitate ILP sessions
  • Pathway to compensated facilitation roles within SG Assist programmes
6. What Happens Next

After completing training, facilitators may:

  • Lead reminiscence sessions within SG Assist’s Intergenerational Learning Programme
  • Support or co-facilitate sessions alongside experienced facilitators
  • Take on more independent facilitation roles over time
  • Progress into structured microjob opportunities

Each session contributes to building stronger intergenerational understanding and community connection.

7. Not Sure If This Is For You?

If you enjoy sharing stories, connecting with others, and creating meaningful conversations, this role offers a unique way to contribute.

You don’t need to be an expert storyteller — your lived experience is already valuable.

What's Next?